National Air Express Case Study Essay
1610 WordsAug 28th, 20137 Pages
National Air Express
The business problem facing National Air Express is the majority of customers want pickups as late as possible, around 5:00 p.m., but there are not enough drivers to satisfy this need. I would say a major problem is that the station manager, Frank Smith, is focusing on the budget constraints, which is important; however, the needs of the customers must be met. He is considering adding capital expenses when business does not seem to be increasing. Smith is preparing his quarterly budget report, which will be presented at the Southeast regional meeting in the following week. He is very concerned about adding capital expense to the operation, to meet the demands of current customers, when business has not increased…show more content…
Many customers’ needs have not been met, meaning the drivers were unable to meet the scheduled pickups requested. Overall, there has not been an increase in the number of pickups, and they do not feel it is financially responsible for another truck and driver to be hired, which would be at a cost of $1,200 a week. From what was discussed in the case study, it does not appear that any action has been taken thus far to resolve the customer dis-satisfaction regarding pickups (Heizer & Render, 2013).
National Air Express has seen a lag in their overall productivity over the past quarter. Smith recognizes the problem in his budget report as he is contemplating the addition of new capital expenditures to help increase operations. The concept of adding new capital expenditures needs to be evaluated and justified based on the current operations and whether or not the company can take on new expenses. In my position, it is necessary to provide all details that are pertinent to purchase the new capital. Part of the details should include why the capital is needed, how it will affect the operations, and how the cost will be recovered. If there is not sufficient reason for this large expense, $1,200 a week, the company will most likely not approve the transaction.
I recommend that National Air Express conduct a customer satisfaction survey as a method to evaluate the performance
Essay on Sky Air Case Study
1046 WordsDec 15th, 20155 Pages
Sky Air Inc.: Business Ethics Case
Brock A. Reeves
University of St. Thomas
Summary of the Case Study Sky Air Inc. was an airline with its head office in Idaho Falls. It came into being in 1986. Its founder, Samuel Kaplan, was once an air force mechanical engineer. Apart from his engineering background, Mr. Kaplan was also a talented golf player. Having been born and brought up in Idaho Falls, Kaplan found out that there was a gap in the airline industry there. He believed that the region needed an extra carrier bearing in mind that the only airline, Vixenne Air, was performing poorly. Other problems related to the services offered by Vixenne Air included ineffective services to the customers and violations of the air safety…show more content…
Sub Problems The offer of $6 million raised other problems for Mr. Kaplan as he seemed unwilling to take the amount. He was not sure whether to sell the whole firm, negotiate to have the buyer increase the amount if he increased the percentage of the shares or come up with other strategies to generate extra income. It was the main case that raised the three subproblems among others such as his sales strategy. Additionally, if Kaplan were concerned with extra liquidity, he could have forgone the idea of adding an extra car and another company apartment.
Main Players The main entities in the case were Sky Air Inc. and Thyestean Ventures’ officials. The Chief Executive Officer of Sky Air Inc., Samuel Kaplan, and Thyestean Ventures’ managing partner, Stacy Simms, were the two main characters who drove the case. In this case, Kaplan had the task of promoting his company to ensure that it maximizes its profits. He was solely responsible for all the operations of the company as well as forming partnerships when a need arose. Mr. Kaplan was branded as a hard working entrepreneur, having grown a business from scratch. He knew that he would have to make this sound decision on his own. Stacy Simms had the responsibility to Thyestean Ventures to incur minimal expenses and maximize shareholders wealth.
Models of Business Ethics In this case, a good model of business ethics would include the plus model of decision-making. According to the model, it is